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Need help with placing your order? Got a question?

Our Customer Service Department is there to help you

You can also contact us by phone
0808 234 2172*

Our Customer Service Department is here to help you from 8am to 6pm, Monday to Saturday. As your satisfaction is important to us, we undertake to personally answer your questions as quickly as possible.

* If you have a mobile, you can reach us at 00 33 2 51 71 14 88 (Calls to this number are charged at the international rate).

Or by post

Service Clients Maisons du Monde
Le Portereau
BP 52402
44124 VERTOU Cedex

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FAQ

  • There is a problem with one of the items I received. What should I do?

    If there is a problem with any of the items you have received, you have 14 days from receipt of the product in which to report the problem to us. To do so, go to My account, click "My orders" and select the order for which you wish to lodge a claim.

    If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us within 14 days of receiving the goods. To do so, go to My account, click "My orders" and select the order for which you wish to lodge a claim.

    Still got questions?

    Write to us

  • Where will Maisons du Monde deliver to?

    For full details of our delivery zone, go to All about delivery.

    Still got questions?

    Write to us

  • I need more detailed information about the characteristics of my items

    Our product data sheets contain as much detail as possible, so you have a maximum of information. If you still cannot find the information you need, our Customer Service Department will be happy to answer your questions.

    Still got questions?

    Write to us

  • How do I track my order?

    You can track your orders in real time.
    To find out the status of open orders, go to the "My account" section. Then click "My orders" and select the order you wish to track.
    Orders can have the following statuses:
    - Order confirmed:
    Once your order has been recorded and your payment authorised, your order status will change to "confirmed". An automated confirmation e-mail will be sent to you.
    The "order confirmed" status automatically generates a purchase order. You can view and print your order by going to "My account" and "My orders"
    - Order being prepared:
    Your order has been sent to our logistics partner. Once your items become available, they will be carefully prepared and packaged for shipping.
    - Order has shipped
    Our carrier has picked up your order.
    - Order delivered
    Once you have received the order, its status switches to "Order delivered".
    You can view your invoice by going to "My account" and "My orders".
    - Order cancelled
    This status appears when you have cancelled your order through our Customer Service Department. Details of each Customer Service operation are sent to you personally and confirmed by e-mail.

    Still got questions?

    Write to us

  • I need more information about product warranties

    All of our products are warranted free of defects in design, materials and workmanship for a period of one year from the date of delivery. As from the date of purchase, sofas identified on their product data sheet as covered by a five-year warranty are guaranteed:
    • Five years for the frame, legs, fasteners, convertible sofa mechanism, fabric backing and foam padding.
    • Two years for the filling in the back rest and seat cushions
    • One year for the covering and the mattress of convertible sofas.
    For more information, please read our General Terms and Conditions of Sale

    Still got questions?

    Write to us