SCOPE
These general terms of sale apply to any use of and all orders placed on the website www.maisonsdumonde.com and related addresses (hereinafter the Website) of Maisons du Monde, (Simplified stock company with a capital of £57,375,590.00, Le Portereau, 44124 VERTOU Cedex France, registered with the RCS Nantes under number B 383 196 656, Intra-Community VAT number FR 09 383 196 656) for the purchase of products to be shipped to France Metropolitan, Belgium, Spain, Germany and England (hereinafter the Products). By placing an order, you confirm your agreement to these terms of sale, which take precedence over all previous versions or any specifications made by you, including in e-mail correspondence.
ORDERS
2.1 PRODUCT OFFERING
The Products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. Maisons du Monde cannot be held liable for inaccuracies in the photographs on the Website.
2.2 ORDER ACCEPTANCE
By confirming your order, you are placing a firm order. The order becomes firm for Maisons du Monde when the payment is validated and the order is recorded.
2.3 MINIMUM ORDER
Maisons du Monde sets a minimum order amount. This minimum amount is only used to cover the costs of each order and it enables us to continue offering such a wealth of decorative products.
PRICE / PAYMENT
3.1 PRODUCT PRICES
Product prices are shown in pound sterling, inclusive of taxes relating to Product sales including VAT. Prices are guaranteed until a new catalogue is published.
3.2 SHIPPING CHARGES
Your furniture may be delivered by carrier or parcel service. The type of shipping will be specified when you place your order.
View delivery costs.
3.3 PAYMENT
Payment shall be made in pound sterling. The full price must be paid at the time of order, by bank card, bank transfer, credit (only if billed in France) or bank cheque (French bank cheque only), unless otherwise stated when you place your order, sent to the following address:
Maisons du Monde
Service Comptabilité Internet
Le Portereau
BP 52402
44124 Vertou France
If the cheque or bank transfer is not received within 8 days of the date you confirm your order, the order will be cancelled.
Credit card payments are secured by BNP Paribas's Merc@net Paiement system, in compliance with French and international interbank regulations. This insures that your online purchases are secure. Your credit card information is not kept by Maisons du Monde. It is transmitted directly to BNP Paribas.
As part of an ongoing effort to fight online fraud, Maisons du Monde may sometimes be required to verify a customer's bank details or identity before a delivery can be made. By ordering on the Maisons du Monde website, the customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, Maisons du Monde reserves the right to cancel the order in question.
Orders are not recorded until payment has been validated, so no discounts or late charges can apply.
3.4 INVOICING
The invoice sent to the buyer uses the information he entered in his customer account. The buyer can edit this data each time he places an order through the website.
Trade buyers are required to contact the Maisons du Monde Trade Department before placing a firm order to arrange for a trade invoice to be issued. Trade customers can then give Maisons du Monde all the information necessary to raise a trade invoice, including the intra-community VAT number.
3.5 PRODUCT PRICES
Due to recent exchange rate changes, our business costs have increased, so we need to make some small changes to our pricing structure in the UK, these changes will take effect from 13/02/17. However, we want to keep offering to you great value on our unique range of stylish furniture & decor, to continue to allow you to create your dream home. So while our pricing has increased we have taken the decision to set our shipping fees at a permanent low for 2017 to all UK customers. Should you have any questions please do not hesitate to contact our friendly customer service team whom are always happy to help.
DELIVERY
4.1 SHIPPING METHODS
Once you have placed your order, the shipping method (carrier or parcel) will be specified.
View delivery area.
Delivery by parcel service:Your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. Parcels are delivered to the threshold of your building. The price does not include delivery to upstairs areas or installation.
Parcels will be delivered within 10 days of the date stated on the “availability” page when you place your order.
Delivery by carrier:Your order will be delivered by a carrier specialised in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange for a delivery date within the timeframe indicated on your order summary.
Before placing your order, you must check the dimensions of the products to make sure they can be delivered via normal access to the area where you intend to set them up.
Unless otherwise stipulated in the order, your items will be delivered within approximately 15 business days from the order confirmation in Metropolitan France, and within 3 to 4 weeks in other countries, on the date arranged with Maisons du Monde shippers. You will be given an estimated delivery date when you place your order on the website. Our shipping department will call you to arrange for a delivery date and time.
You must inform Maisons du Monde of any obstacles to delivery by normal access (stairs, elevator, doors) on the purchase order, and inform the shipper as well.
Before placing your order, you must check the dimensions of the Products to make sure they can be delivered via normal access to the place where you intend to set them up.
If the Maisons du Monde shippers cannot deliver the products on the agreed date because you are not at home or if they were not informed of special delivery requirements, you may have to pay additional delivery charges and/or your order may be cancelled.
Product risks are transferred to you at the time of delivery or attempted delivery by the Maisons du Monde shippers on the arranged date.
If some of the Products in your order become available at different times, we will offer to deliver them as they become available. If you choose this option, the delivery costs set out in point 3.2 will apply to each shipment. Otherwise, your products will be shipped once they all become available.
Pursuant to article L114-1 and L121-20-3 of the French Consumer Code, you can cancel any order if delivery is more than 7 days late with respect to the shipment date indicated at the time of order, except in the event of a force majeure incident
Cancellations must be sent by registered letter with return receipt no later than 30 business days following the expiration of the deadline or the scheduled delivery date, and must be received before the Products are delivered.
PLUS Service
The Customer can opt (for an order with a parcel weighing between 30 kg and 35kg and with a maximum size of 250 cm) for the 'PLUS Service'. The order will then be delivered by appointment to the floor and room of the Customer's choice, without unpacking.
4.2 ACCEPTANCE AND CLAIMS
Before signing for the shipment, you must check for damage, missing items, defects or other non-compliances. This includes checking the condition of the packaging, the number of packages, and the quantities, references, condition and features of the Products.
If you wish to file a claim, you must contact the Maisons du Monde shipper.
For the claim to be valid, you must:
- Indicate the specific problems involving damaged or missing items on the delivery packing slip. General statements such as “subject to unpacking” are insufficient.
- Send your claims in writing by registered letter with return receipt to the Maisons du Monde Customer Service Department, Le Portereau, BP 52402, 44124 VERTOU Cedex France.
- Send your claims in writing by registered letter with return receipt to the shipper within 14 days following delivery, not including holidays.
080 82 34 21 72 or +33 (0)2 51 71 14 88
You must send a copy of the claim to Maisons de Monde within the same timeframe.
You must be able to provide proof that the claims ar
