These General Terms of Sale (hereinafter "GTS") apply to any order placed with the Maisons du Monde Trade Department, operated by the company MDM UK FURNITURE & DECORATION LIMITED (hereinafter “MAISONS DU MONDE”), a private limited company recorded under the number 9948209 in the Registrar of Companies for England and Wales (Companies Register) and whose registered office is at Tower Bridge House, St Katharine's Way, London, United Kingdom, E1W 1DD, or any of its subsidiaries, by any person acting for the purposes of their professional activity (hereinafter “Professional(s)” or “Customer(s)”).
In particular, professionals are considered to be, but not limited to, private and / or public companies, merchants and craftsmen, persons engaged in professional activities, institutions and public authorities, associations and works councils.
Any order placed with MAISONS DU MONDE by a Professional is subject to these General Conditions of Sale and entails the unreserved acceptance of such. No derogation from these provisions will be accepted unless it has been expressly accepted by MAISONS DU MONDE.
The products offered for sale by MAISONS DU MONDE (hereinafter the "Products") are presented in accordance with legal regulations and as accurately as possible.
Differences may exist between the Products delivered and those represented on the website www.maisonsdumonde.com (hereinafter the "Website”) or the catalogues, mainly in the case of the Artisanal Products for which homogeneity of the production cannot be perfectly ensured, or for those which have been adapted in relation to technical or technological developments. Such differences will not justify cancellation of the order or refusal of delivery, since they do not relate to the essential characteristics of the Products and do not affect their quality. As the perfect representation of the Products on the Website and / or in the catalogues cannot be guaranteed, in particular due to the differences in colours rendered through the Internet browsing software and / or monitors used to view them, MAISONS DU MONDE cannot be held responsible for the inaccuracy of the photographs on the Website or in the catalogues.
The products are designed to meet the most stringent French and European standards. However, they may not meet the specific requirements of the regulations applicable to establishments receiving the public (hereinafter referred to as "ERP"), and in particular fire-safety standards. Also, any Professional ordering products from MAISONS DU MONDE for use in an ERP must first verify the conformity of the Products with such use. MAISONS DU MONDE cannot be held responsible in case of non-compliance with these requirements.
In addition, some of our Products are not suitable for intensive use and are therefore not recommended for Professionals, who must, prior to any order, ensure that the Products selected are suitable for the use for which they are intended.
Our prices are displayed in Euros or local currency depending on the country of destination of the offer, all duties and taxes included, but excluding any customs clearance fees.
The preparation, storage and delivery charges are not included in the prices shown unless otherwise stated.
Our prices are subject to change, notably when a new version of the catalogue is released. The prices displayed at the time of placing the order will apply.
Standard delivery rates are available on the MAISONS DU MONDE website www.maisonsdumonde.com.
Specific delivery rates are provided by the Maisons du Monde Trade Department.
Any order placed with the MAISONS DU MONDE Trade Department is firm and definitive once the Customer signs the quote and it is confirmed by MAISONS DU MONDE.
The Products remain the property of MAISONS DU MONDE until they have been paid for in their entirety. The delivery time commences from payment of the goods. As a Professional, the Professional Customer does not have any right of withdrawal and cannot claim the provisions of the law of consumption, irrespective of the method used to place the order (including, but not limited to, an order placed through the www.maisonsdumonde.com website, in-store or via our dedicated Trade Department).
It is specified that any order of less than € 25.00 excluding VAT (equivalent amount after conversion in the local currency) will not be considered.
A minimum order amount may be imposed depending on the delivery method.
INVOICING AND PAYMENT
The invoice is issued after acceptance of the order by MAISONS DU MONDE. The amount of the order is payable in cash by credit card or bank transfer at the time the order is validated. Any currency exchange costs are fully borne by the Customer.
The customer is responsible for checking the information recorded when placing their order and especially the invoicing address. In case of error by the Customer, the invoice cannot be modified under any circumstances.
MAISONS DU MONDE does not keep any bank details of Customers paying by credit card.
As part of an ongoing effort to fight against fraud, MAISONS DU MONDE may sometimes be required to verify a customer's bank details or identity before a delivery can be made. The Customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, MAISONS DU MONDE reserves the right to cancel the order in question.
Any delay in payment results in a penalty equal to 3 times the legal interest rate in force in France, in addition to the lump sum of 40 Euros to cover collection costs. The existence of an unpaid amount by a Customer authorises MAISONS DU MONDE to refuse any new orders from this Customer.
The terms of delivery and the estimated delivery date are specified when the order is validated by MAISONS DU MONDE.
Delivery by courier: The delivery of the order is carried out by a recognised "courier" delivery service. The parcels are delivered to the entrance of the building indicated for delivery. The price does not include delivery to the floor, unpacking, dispatch nor assembly.
The order will be delivered by parcel according to the deadline communicated when the order is validated by MAISONS DU MONDE. However, this period is an estimate.
Delivery by specialised carrier: The delivery of the order is carried out by a carrier specialised in the delivery of furniture. The furniture is delivered under a cover, under cardboard or on pallet to ensure maximum protection. Prior to any order, the Customer is obliged to inform the Maisons du Monde Trade Department of any obstacles to delivery by normal access (stairs, elevator, doors). The Customer must check the dimensions of the Products to make sure they can be delivered via normal access to the place where you intend to set them up. The cost of any cradles or freight lifts shall be borne by the Customer.
The price includes delivery to the floor, unpacking, dispatch and collection of the packaging. The price does not include the assembly of the furniture. This may be the subject of a separate service.
The delivery service will contact the Customer in order to fix a delivery date within the deadlines mentioned in the summary of the order.
The inability of the MAISONS DU MONDE carriers to deliver the Products on the agreed date, in case of absence of the Customer or lack of information on the need to employ specific means of delivery, may give rise to the payment of additional shipping costs, storage costs, warehousing fees and the cancellation of the order by MAISONS DU MONDE.
The risks of the Products are transferred to the Customer at the time of the delivery into their possession, or the possession of any third party mandated by the Customer, in particular forwarding agents.
Split deliveries: In cases where the respective availability dates of the Products in an order are different, MAISONS DU MONDE may suggest to the Customer that their order be split. In the case of a fractional delivery, the amount of the delivery costs referred to in point 2 shall be applied to each part of the order.
In the absence of split delivery, the goods will be sent on the date of availability of all the Products ordered.
RECEPTION AND CLAIM