Maisons du Monde allows buyers to review products available on our website. These conditions relate to reviews on our UK site, www.maisonsdumonde.com/UK/en (“website”).
You agree that you will adhere to, and that you accept, these conditions for the writing and use of reviews.
MANAGEMENT OF THE REVIEWS SERVICE
We use Skeepers (formerly known as Net Reviews) to manage our reviews service. For more information on this service, please see their website (link here).
In these conditions, “we”, “us” and “our” refers to Maisons du Monde and, where applicable, to our service provider managing the reviews function.
DISPLAY OF REVIEWS ON THE WEBSITE
Reviews are dated with the date on which they are posted. If you modify a review later, it will carry the date of the modification.
By default, reviews are shown in order of date, with the most recent first. You can change this setting on the website.
We are committed to fairness and transparency. Therefore, the following rules apply.
a) Your review should reflect your actual experience with the product.
b) You must not submit a fake review. A fake review is one that does not reflect genuine views by a consumer about a product which that person has bought, and/or is misleading as to the reviewer’s status (for example, if you present yourself as a consumer when you are a business, or if you present yourself as impartial when you are not).
c) You must not include, in any review, content that is:
d) You should not reveal personal information (either about yourself or about another person) in your review.
e) Your review will be checked prior to posting. We reserve the right not to post anything, or to request modification, if we believe a review infringes these conditions or the law (see “Checking your review”).
TIMING OF REVIEWS
You will be invited to leave a review within three months of purchase of a product. You may request an opportunity to leave a review later than this, and up to twelve months after purchase, subject to proof of purchase.
Generally, reviews are posted within seven days of submission, unless any issues prevent this or require further investigation.
CHECKING YOUR REVIEW
Reviews are checked before being posted on the website (although they are not altered by us). This process aims at upholding the law and maintaining safety and accuracy, and is there to ensure that all reviews adhere to the content guidelines set out above.
If we or our service providers believe that a review does not adhere to the content guidelines, we will not post your review unless and until we are comfortable that any issues are resolved.
The moderation procedure consists of two steps: (1) an automatic step, which checks, among other things, for personal data, insults, swearing and similar, and (2) moderation by an individual.
WITHHOLDING YOUR REVIEW
We reserve the right not to post your review if:
a) It breaches the content guidelines.
b) It refers to, threatens or encourages legal proceedings.
c) The rating given does not correspond with the tone of the comment.
d) It is incomplete or unintelligible.
e) We believe there may be a conflict of interest.
f) The contents are not relevant to the subject matter.
g) It refers to our competitors in a way we consider unreasonable or unfair.
h) It contains spam or promotions.
i) We suspect fraud.
We will inform you of any refusal to publish a review, along with our reasons.
You may be permitted to submit a new review following rejection.
However, if we believe your review is unlawful or inappropriate, you may be prevented from submitting further reviews, and we may delete other reviews that you have placed.
WHEN WE WILL, AND WILL NOT, ALTER A REVIEW
We will not correct spelling or otherwise modify the substance of a review. However, if you have provided personal data, we may (but are not obliged to) conceal this.
AMENDING A REVIEW
You have three months after posting to make changes to your review. Any changes will be subject to these conditions. After three months, you may not change your review, but you may request its deletion by contacting us at :
REPLIES TO REVIEWS
All reviews may be replied to. Any such replies will be subject to these conditions and will, subject to compliance, be posted near to the review. You will be informed (using the details we have for you) of any message relating to your review.
USING YOUR REVIEW
You authorise us, without charge, to use, reproduce, publish, distribute and translate your review for the purposes of marketing and promoting our business.
Partnerships with search engines and other businesses may mean your review is shown by such partners. In all such cases, however, we ensure that the review is anonymised before being transmitted to partners.
You agree that we and our relevant partners may use your personal data for the purposes envisaged by these conditions, and in accordance with our https://www.maisonsdumonde.com/UK/en/e/legal/security-and-confidentiality
You have certain rights in relation to your personal data. These are set out in our Privacy Notice. If you wish to exercise a right, or if you have a question, you may contact us using the following details:
By email to: email@example.com
By post to: Data Protection Officer, Le Portereau, 44120 Vertou
REPORTING A CONCERN
If you have a concern about a review on the website, please contact us at firstname.lastname@example.org.
If you have a more general concern about content, please contact us at email@example.com.
RETENTION OF REVIEWS
Each review is kept for five years. After 18 months, your review will be anonymised.
We may contact you for the reasons set out in these conditions. If you leave a review, we may also contact you in relation to your customer experience.